Ford Mustang Mach-E Owner Claims $28,000 in Battery Pack Damage From Improper Towing Service
Unfortunate and very costly damage to a Ford Mustang Mach-E battery from a tow truck was recently reported on the MachEforum.com.
While it's just an example case, it's worth noting so that we all can avoid similar problems. Electric cars are still new and relatively rare, which means that there are plenty of inexperienced technicians.
In this story, a Mach-E driver on the route from Canada to Florida was forced to stop the car due to a "Pull over Safely" error message and lack of power. Through Ford Road Side Assistance, a tow truck was dispatched to take the car to the nearest Ford dealer.
Unfortunately — according to the info — improper service resulted in damage to the battery pack — specifically, the battery rail. There could also be other issues, as the owner wrote: "Seems the batteries are leaking," which suggests a damaged cooling system. The forum post does not explain what caused the original "Pull over Safely" error message.
According to the owner, the car was hooked up incorrectly when attempting to get the vehicle onto the flatbed. See some additional images here. The result is a $28,000 bill that no one wants to take responsibility for.
